Shipping policy

Shipping Policy

At Course Candles, each order is custom-made and carefully packaged for delivery. Please allow time for both production and shipping when placing your order.

Order Processing & Production

Orders typically take 1-3 business days to prepare before shipping. Business days exclude weekends and public holidays.

Production times may be longer during holidays or periods of high demand. If we anticipate a significant delay with your order, we will contact you using the email address provided at checkout.

Shipping Rates & Delivery Estimates

We currently ship worldwide with the fastest deliveries in USA and Australia.

Shipping charges are displayed at checkout before you complete your purchase. After your order ships, estimated delivery is 3-5 business days, depending on your destination and shipping method.

Production time is separate from shipping time. Delivery estimates are not guaranteed unless expressly stated.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information. Tracking updates may take time to appear after the carrier receives your package.

Shipping Addresses

Please ensure your shipping address is complete and accurate before placing your order.

If you notice an error, contact us as soon as possible at coursecandles@gmail.com. We cannot guarantee address changes once an order has been processed or shipped.

If a package is returned because of an incorrect or incomplete address entered at checkout, additional shipping charges may apply to resend it. We will contact you before arranging reshipment.

Shipping Delays & Missing Packages

Weather, carrier disruptions, customs processing, and holiday volume may affect delivery times.

If your package appears lost, has not arrived after the estimated delivery window, or is marked delivered but you cannot locate it, contact us at coursecandles@gmail.com with your order number. We will investigate with the carrier and work with you to resolve the issue.

Damaged or Incorrect Items

Please inspect your order upon arrival. If an item is broken, damaged during shipping, has a production defect, or is different from what you ordered, contact us within 7 days of delivery.

Include your order number, a description of the issue, and clear photos of the item and any damaged packaging. Keep the item and packaging, where possible, until we provide instructions.

Once we confirm the issue, we will arrange a replacement for the affected item at no additional cost, including shipping. Please refer to our Returns, Refunds & Replacements Policy for more information.

International Orders

If international shipping is available for your destination, customs processing may extend delivery times. Any applicable duties, taxes, or import charges—and whether they are collected at checkout or payable upon arrival—will be disclosed before purchase.