Refund policy

Returns, Refunds & Replacements Policy

Due to the custom nature of our products, we do not accept returns, exchanges, or refunds for changes of mind, incorrect size selections, or other ordering errors. Please review your selections carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is broken, damaged during shipping, has a production defect, or is different from what you ordered, contact us at coursecandles@gmail.com or use our contact page within 7 days of delivery.

Please include:

Your order number or proof of purchase
A brief description of the issue
Clear photos of the item and any damaged packaging

Keep the item and its packaging, where possible, until we provide further instructions. Do not use an item that arrives broken or appears unsafe.

Replacements

Once we confirm the issue, we will arrange a replacement for the affected item at no additional cost, including shipping. If the issue affects your entire order, we will replace the order.

Replacements cover shipping damage, production defects, and items sent incorrectly. We do not offer exchanges for a different size, design, or preference after delivery.